FAQ
Product Information
- What are some general guidelines when using essential oils?
- Do you make your own oils?
- Where do your essential oils come from?
- Are your oils pure, therapeutic grade? Are they diluted?
- Can I ingest the oils?
- How long do essential oils last?
- What is the difference between soap-grade oils and the other essential oils you carry?
- Can you recommend products for specific concerns? I.E. burns, insomnia, etc.
General Ordering Information
- What are your business hours?
- Who can order from Rae Dunphy Aromatics?
- What kind of credit cards can I use?
- What are the different ways I can place an order?
- How long does it take to process my order?
- Can I pick up my order?
PRODUCT INFORMATION
WHAT ARE SOME GENERAL GUIDELINES WHEN USING ESSENTIAL OILS?
Our essential oils are pure and of the highest therapeutic value, so it is important to always dilute them before use. After proper dilution with a carrier oil, we recommend you always test a small amount on your skin.
We cannot recommend the internal use of essential oils; only use internally when advised by a qualified medical practitioner.
Keep oils out of reach from babies, children, and pets. Note that essential oils are flammable; keep them stored away from heat, flame, and ignition sources.
No, we are not distillers. We curate and import the finest essential oils and related products from producers worldwide.
WHERE DO YOUR ESSENTIAL OILS COME FROM?
We have many long and trusted relationships with producers and suppliers worldwide. Every one of our products lists the country of origin. We prefer to purchase oils from small, boutique distillers where quality is more important than yield.
ARE YOUR OILS PURE, THERAPEUTIC GRADE? ARE THEY DILUTED?
We consider our essential oils to be of therapeutic grade and they are not redistilled, extended, or diluted, except for the Single Note 10-20% oils which are clearly marked as diluted in Jojoba to make some of the precious oils more affordable.
Canadian law stipulates that we cannot recommend the internal consumption of essential oils.
HOW LONG DO ESSENTIAL OILS LAST?
Stored properly in dark bottles, essential oils will last many years. Some improve with age like Patchouli and Sandalwood. Citrus oils however are more fragile since they are cold-pressed and have a shorter shelf life of 6 months to a year. Let your nose guide you and relegate older oils to your household cleaning.
WHAT IS THE DIFFERENCE BETWEEN SOAP-GRADE OILS AND THE OTHER ESSENTIAL OILS YOU CARRY?
We offer this affordable grouping of essential oils for soap and candle making and adding to cleaning products.
Soap-grade essential oils in this section are pure, undiluted, and natural products. With this class of oil, we do not have direct contact with producers and most are not certified organic or wildcrafted.
During the soap and candle-making process, much of the essential oil added is lost so more oil is needed to produce a fragrant product. These more affordable oils are ideal for this purpose.
CAN YOU RECOMMEND PRODUCTS FOR SPECIFIC CONCERNS? I.E. BURNS, INSOMNIA, ETC.
We get many customer requests for prescriptive essential oil blends. We are not licensed or insured to provide aromatherapy prescriptions or consultations. We appreciate your understanding. We can suggest resources to help you.
GENERAL ORDERING INFORMATION
Our Online Store operates 24 hours a day 7 days a week. Our shipping/receiving and office hours are Monday to Thursday from 9:30 am - 4:30 pm and Friday 9:30 - 3:00 MST. Please feel free to contact us during office hours to answer any questions you may have. Telephone: 1-800-563-8938, email: sales@raedunphy.ca.
WHO CAN ORDER FROM RAE DUNPHY AROMATICS?
Everyone! Our online store is open to the public.
WHAT KIND OF CREDIT CARDS CAN I USE?
You can use Visa, MasterCard, or American Express.
WHAT ARE THE DIFFERENT WAYS I CAN PLACE AN ORDER?
The fastest and most convenient way to order is through our online store. if you’d prefer, you can speak with us and order products over the phone: Calgary 403-283-8889 or toll free 1-800-563-8938, email: sales@raedunphy.ca.
HOW LONG DOES IT TAKE TO PROCESS MY ORDER?
We are diligent in our efforts to ship products within 2-3 business days. Time in transit will depend upon which shipping method you choose and whether or not you live in a major city or rural area.
Yes, we offer curbside pick-up during regular business hours, Monday-Thursday 9:30 am – 4:30 or Friday 9:00 am - 3:00 pm MST. Please note we require 2 hours for local order processing (weekends not included), and orders can be pre-paid online or paid in store. You will be notified as soon as your order is ready.
There is free parking at our door including wheelchair access.