FAQ

Product Information 

 

General Ordering Information

 

Wholesale Ordering Information

 

PRODUCT INFORMATION

WHAT ARE SOME GENERAL GUIDELINES WHEN USING ESSENTIAL OILS?

Our essential oils are pure and of the highest therapeutic value, so it is important to always dilute them before use. After proper dilution with a carrier oil, we recommend you always test a small amount on your skin.

We cannot recommend the internal use of essential oils; only use internally when advised by a qualified medical practitioner.
Keep oils out of reach from babies, children, and pets. Note that essential oils are flammable; keep them stored away from heat, flame, and ignition sources.

DO YOU MAKE YOUR OILS?

No, we are not distillers. We curate and import the finest essential oils from producers worldwide.

WHERE DO YOUR ESSENTIAL OILS COME FROM?

We have many long and trusted relationships with producers and suppliers worldwide. Every one of our products lists the country of origin. We prefer to purchase oils from small, boutique distillers where quality is more important than yield.

ARE YOUR OILS PURE, THERAPEUTIC GRADE? ARE THEY DILUTED?

We consider our essential oils to be of therapeutic grade and they are not redistilled, extended, or diluted, except for the Single Note 10-20% oils which are clearly marked as diluted in Jojoba to make some of the precious oils more affordable.

CAN I INGEST THE OILS?

Canadian law stipulates that we cannot recommend the internal consumption of essential oils.

HOW LONG DO ESSENTIAL OILS LAST?

Stored properly in dark bottles, essential oils will last many years. Some improve with age like Patchouli and Sandalwood. Citrus oils however are more fragile since they are cold-pressed and have a shorter shelf life of 6 months to a year. Let your nose guide you and relegate older oils to your household cleaning.

WHAT IS THE DIFFERENCE BETWEEN SOAP-GRADE OILS AND THE OTHER ESSENTIAL OILS YOU CARRY?

We offer this affordable grouping of essential oils for soap and candle making and adding to cleaning products.
Soap-grade essential oils in this section are pure, undiluted, and natural products. With this class of oil, we do not have direct contact with producers and they are not certified organic or wild-crafted.

During the soap and candle-making process, much of the essential oil added is lost so more oil is needed to produce a fragrant product. These more affordable oils are ideal for this purpose.

CAN YOU RECOMMEND PRODUCTS FOR SPECIFIC CONCERNS? I.E. BURNS, INSOMNIA, ETC.

We get many customer requests for prescriptive essential oil blends. We are not licensed or insured to provide aromatherapy prescriptions or consultations. We appreciate your understanding. We can suggest resources to help you.

 

GENERAL ORDERING INFORMATION


WHAT ARE YOUR BUSINESS HOURS?

Our Online Store operates 24 hours a day 7 days a week. Our shipping/receiving and office hours are Monday to Thursday from 9 am - 4 pm MST. Please feel free to contact us during office hours to answer any questions you may have. Telephone: 1-800-563-8938, email: sales@raedunphy.ca.

Please note: due to the COVID-19 situation, we are unable to invite customers inside the office. Please browse our online store for products and contact us if you have questions.

WHO CAN ORDER FROM RAE DUNPHY AROMATICS?

Everyone! Our online store is open to the public.

WHAT KIND OF CREDIT CARDS CAN I USE?

You can use Visa, MasterCard, or American Express.

WHAT ARE THE DIFFERENT WAYS I CAN PLACE AN ORDER?

The fastest and most convenient way to order is through our online store. if you’d prefer, you can speak with us and order products over the phone: 1-800-563-8938, email: sales@raedunphy.ca, or fax: 403-283-2996.

HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

We are diligent in our efforts to ship products within 2-3 business days. Time in transit will depend upon which shipping method you choose and whether or not you live in a major city or rural area.

CAN I PICK UP MY ORDER?

Yes, we offer curbside pick-up during regular business hours, Monday-Thursday 9 am – 4 pm MST. Please note we require 24 hours for local order processing (weekends not included), and orders must be paid before pick-up. You will be notified as soon as your order is ready.
There is street parking in front as well as on our cross street. We also offer free parking behind our building in the designated "Rae Dunphy Aromatics Parking" area.

 

WHOLESALE ORDERING INFORMATION

ARE THERE OTHER PAYMENT OPTIONS AVAILABLE FOR WHOLESALE CUSTOMERS?

Yes! Wholesale Customers can pay via credit card, COD, e transfer, or cash if picking up local.


IS THERE A MINIMUM WHOLESALE ORDER AMOUNT?

Yes, our minimum for Wholesale orders is CAD 100.00 before taxes. If you enter an order under the minimum, a CAD 10.00 “Small Order Handling Fee” note will appear in the comment section of your invoice. After your order is placed, we send you a revised invoice reflecting the $10 additional fee.
There are NO minimum orders for retail customers.

CAN YOU ACCOMMODATE RUSH ORDERS FOR WHOLESALE CUSTOMERS?

Yes, we can generally accommodate rush orders. It’s best to call and discuss your specific needs.

DO YOU OFFER SAME-DAY SHIPPING?

Maybe. Depending on our capacity and the time of your order, we may be able to accommodate you via local courier. If you are outside of Calgary, we may be able to arrange Next Day Priority shipping via Canada Post. To arrange either of these options, please contact us (telephone: 1-800-563-8938, email: sales@raedunphy.ca).

Payment Type: Although we can prepare your order, we cannot release it for shipping until we receive payment. The fastest payment type is via ‘Credit Card on file’ so we can take payment immediately. Please be aware that Email Money Transfers from a personal account can take up to 30 minutes for us to receive and from a business account can take up to 24 hours.


DO YOU AUTOMATICALLY SEND BACKORDERS?

No, we ask that you reorder back-ordered items on your next order.